Privacy policy

Last updated: 6 November 2026

RITCHUNA (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a purchase or contact us.

1. Who We Are

RITCHUNA is an online pet lifestyle store offering products for dogs and cats.

Trading name: RITCHUNA
Email: ritchuna@outlook.com

For the purposes of data protection law, the business named above is the data controller responsible for your personal information.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Your name.
Billing and delivery addresses.
Email address.
Telephone number, if provided during checkout.
Order details and purchase history.
Payment and transaction information.
Information about how you use our website.
Technical information, including your IP address, browser type and device information.
Cookie and website usage information, where permitted.

We do not store full payment card details. Payments are processed securely through the payment providers made available at checkout.

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders.
Arrange delivery of purchased products.
Send order confirmations and delivery updates.
Respond to customer enquiries.
Process returns, refunds and exchanges.
Maintain and improve our website and services.
Prevent fraudulent transactions and protect our business.
Meet legal, accounting and regulatory obligations.
Send marketing communications where we are legally permitted to do so.

We only use personal information where we have a lawful reason to do so.

4. Legal Grounds for Processing

Depending on the circumstances, we rely on the following legal grounds:

Contract: To process orders and provide the products and services you request.
Legal obligation: To comply with applicable laws and record-keeping requirements.
Legitimate interests: To operate, improve and protect our business, provided your rights do not override those interests.
Consent: Where required, including certain marketing communications and non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

5. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our store.

These may include:

Shopify, which provides our online store platform.
Payment processors, which securely handle transactions.
Suppliers and fulfilment partners, who may need your name and delivery details to dispatch your order.
Delivery companies and couriers.
Website analytics and marketing providers, where applicable.
Professional advisers or authorities where legally required.

We only share information reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

6. International Data Transfers

Some of the services or suppliers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes explained in this policy.

Order and transaction records may need to be retained for legal, tax and accounting purposes.

Other information may be deleted or anonymised when it is no longer required.

8. Your Privacy Rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Request restriction of certain processing.
Object to certain uses of your information.
Request a copy of information in a portable format.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner's Office (ICO).

To exercise your rights, contact us at:

ritchuna@outlook.com

You can also find information about your rights at the Information Commissioner's Office website: https://ico.org.uk/

9. Cookies

Our website uses cookies and similar technologies to help it function, improve your browsing experience and understand how visitors use our store.

Some cookies are essential for the operation of the website, including shopping basket and checkout functionality.

Other cookies, such as certain analytics and advertising cookies, may require your consent before they are used.

You can manage your cookie preferences through the cookie settings available on our website, where provided.

10. Children's Privacy

Our website is intended for use by adults. We do not knowingly collect personal information directly from children.

If you believe a child has provided us with personal information, please contact us so we can review and address the matter.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

Any updates will be published on this page with a revised update date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

RITCHUNA
Email: ritchuna@outlook.com