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Terms of service

Last updated: 6 November 2026

Welcome to RITCHUNA. These Terms of Service apply when you visit or make a purchase through our website.

By using our website, you agree to these terms. Please read them carefully before placing an order.

1. About RITCHUNA

RITCHUNA is an online pet lifestyle store offering selected products for dogs and cats.

Trading name: RITCHUNA
Email: ritchuna@outlook.com

References to “RITCHUNA”, “we”, “us” and “our” mean the business operating under the RITCHUNA trading name.

2. Using Our Website

You agree to use our website lawfully and not to:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to interfere with the security or operation of the website.

  • Submit false or misleading information.

  • Copy, reproduce or misuse our website content without permission.

We reserve the right to restrict access to our website where necessary to protect our business, customers or services.

3. Products and Descriptions

We aim to ensure all product descriptions, photographs and information are accurate and up to date.

Product images are provided to help customers understand the appearance and features of each item. Minor differences in colour or appearance may occur due to screen settings or product variations.

Customers should read product descriptions and any relevant instructions before purchasing.

If a product is materially different from its description, faulty or not of satisfactory quality, your statutory consumer rights will apply.

4. Prices and Payments

All prices are displayed in pounds sterling (£), unless otherwise stated.

Prices include applicable taxes where required. Any delivery charges will be displayed during checkout before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you before proceeding.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where there is a genuine reason, including:

  • A product being unavailable.

  • A pricing or listing error.

  • Suspected fraudulent activity.

  • An inability to fulfil the order.

If payment has already been taken for an order we cancel, you will receive a full refund.

6. Delivery

We aim to process and dispatch orders within the timeframes stated on our Shipping Policy and at checkout.

Delivery estimates are provided in good faith but may be affected by circumstances outside our control.

Where products are dispatched by third-party suppliers or fulfilment partners, they may arrive separately or at different times.

RITCHUNA remains responsible to the customer for the order and for ensuring that applicable consumer rights are respected.

Further information is available in our Shipping Policy.

7. Returns and Refunds

Customers have statutory rights when purchasing online, including the right to cancel most purchases within 14 days of receiving the goods.

Our Returns and Refund Policy explains how to request a return or refund.

Nothing in these Terms of Service limits or excludes your statutory consumer rights.

8. Product Safety

Products should be used in accordance with the manufacturer's instructions and any safety information supplied.

Customers are responsible for checking that products are suitable for their pet and supervising their pet when using products where appropriate.

Products should be inspected before use. Any damaged or defective item should not be used.

Nothing in these terms removes our responsibility to supply products that meet applicable legal safety and quality requirements.

9. Intellectual Property

All content on the RITCHUNA website, including branding, logos, text, graphics and original images, belongs to RITCHUNA or is used with permission.

You may not reproduce, distribute or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, suppliers and delivery companies.

These services may have their own terms and privacy policies.

We are not responsible for the independent operation of third-party websites, although this does not affect our responsibilities to you as the seller.

11. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject to applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on our website. Changes will not affect orders already accepted unless required by law or agreed with you.

13. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from any mandatory consumer protections applicable in your country of residence.

14. Contact

If you have any questions about these Terms of Service, please contact:

RITCHUNA
Email: ritchuna@outlook.com