Refund policy

Last updated: 6 November 2026

At RITCHUNA, we want you to be happy with your purchase. If something isn't right, we will do our best to help.

This policy explains how returns, cancellations and refunds are handled.

1. Change of Mind

Under UK consumer law, you generally have the right to cancel an online order within 14 days of receiving your goods, without giving a reason.

If your order contains multiple items delivered separately, the 14-day period normally begins when you receive the final item.

To exercise your right to cancel, you must notify us within this period.

You will then have a further 14 days to return the goods.

2. How to Request a Return

To request a return or cancel an order, contact us at:

ritchuna@outlook.com

Please include:

• Your name.

• Your order number.

• The product you wish to return.

• The reason for your return, if you wish to provide one.

We will respond with the next steps and relevant return instructions.

Please do not send items to a supplier or fulfilment address without first receiving return instructions from us.

3. Condition of Returned Items

You may handle products as you reasonably would in a shop to establish their nature, characteristics and functionality.

You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.

Where possible, please return products with their original packaging, accessories and instructions.

This does not affect your statutory rights.

4. Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning goods, provided this responsibility has been made clear before the purchase.

If an item is faulty, damaged, incorrect or not as described, RITCHUNA will be responsible for appropriate return arrangements and costs in accordance with applicable consumer law.

5. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at ritchuna@outlook.com.

Please include your order number and photographs where relevant.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

If goods are faulty, you may be entitled to a refund, repair or replacement depending on the circumstances and your statutory rights.

For most faulty goods, you have a short-term right to reject them and obtain a refund within 30 days of receiving them.

Nothing in this policy limits your statutory rights.

6. Refunds

Once your return has been received or we have received sufficient evidence that it has been sent back, we will process any refund due in accordance with applicable law.

Where you cancel an order under your statutory cancellation rights, we will refund the cost of the goods and the cost of the standard delivery option originally offered.

If you selected a more expensive delivery option, we are not required to refund the additional cost of that upgrade.

Refunds will normally be made using the original payment method unless otherwise agreed.

We will process refunds within the legal time limits.

7. Exchanges

If you would like a different product, colour or size, please contact us.

Exchanges are subject to availability. In some circumstances, returning the original item for a refund and placing a new order may be the simplest option.

Your statutory rights remain unaffected.

8. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

We will make reasonable efforts to stop the order where fulfilment has not already begun.

If the order has already been dispatched, you can still exercise your applicable cancellation rights after receiving the goods.

9. Exceptions to the Right to Cancel

Certain goods are excluded from the statutory right to cancel in specific circumstances under consumer law.

For example, this may include personalised or custom-made goods, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Any applicable exception will be explained clearly before purchase.

This does not remove your rights if a product is faulty or not as described.

10. Standard Cancellation Form

You may use the following form if you wish to cancel your purchase under your statutory cancellation rights. You do not have to use this form; any clear statement of your decision to cancel is sufficient.

To: RITCHUNA
Email: ritchuna@outlook.com

I hereby give notice that I cancel my contract of sale for the following goods:

• Order number:

• Product(s):

• Date ordered:

• Date received:

• Customer name:

• Customer address:

• Date:

11. Contact Us

For all returns, refunds and cancellation enquiries, please contact:

RITCHUNA
Email: ritchuna@outlook.com