Shipping policy
Last updated: 6 November 2026
At RITCHUNA, we want your shopping experience to be simple and straightforward. This policy explains how orders are processed, dispatched and delivered.
1. Order Processing
Orders are processed after payment has been successfully received.
Processing and dispatch times may vary depending on product availability and the fulfilment partner responsible for the item.
Any specific processing estimates will be displayed on the relevant product page or at checkout where available.
2. Delivery Times
Estimated delivery times will be displayed at checkout or on the relevant product listing.
Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our control, including courier delays, weather conditions or operational issues.
If we become aware of a significant delay affecting your order, we will take reasonable steps to inform you.
Unless a different delivery period has been agreed with you, orders will be delivered within 30 days as required by applicable consumer law.
3. Delivery Charges
Any delivery charges will be clearly displayed during checkout before payment is completed.
Where free delivery is offered, any applicable conditions will be displayed on our website.
4. Multiple Shipments
Some RITCHUNA products may be fulfilled by different suppliers or fulfilment partners.
As a result:
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Items from the same order may arrive separately.
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Different items may have different delivery estimates.
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You may receive more than one tracking notification.
You will not be charged additional delivery fees simply because your order is dispatched in multiple shipments, unless this was clearly agreed before purchase.
5. Tracking Information
Where tracking is available, tracking information will be provided by email once it has been supplied to us by the relevant delivery provider or fulfilment partner.
Tracking information may take some time to become active after dispatch.
6. Incorrect Delivery Details
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error, please contact us as soon as possible at:
We will do our best to assist, although changes may not be possible once an order has entered the fulfilment or dispatch process.
7. Missing or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us.
We will investigate the issue with the relevant supplier or delivery provider and work towards an appropriate resolution.
RITCHUNA remains responsible for ensuring that your order is delivered in accordance with your statutory rights.
8. Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us at ritchuna@outlook.com.
Where possible, include your order number and photographs of the issue so that we can investigate and help resolve it.
Your statutory rights are not affected.
9. Contact
For all shipping and delivery enquiries, please contact:
RITCHUNA
Email: ritchuna@outlook.com